IT Support Service
1. Basic Plan – Essential Support for Small Teams
- Features:
- Remote technical support monthly 8 hrs at your country timezone
- Basic troubleshooting for software and hardware issues
- Monthly system health checks
- Email and chat support with a guaranteed response time of (10 – 15) minutes
- Limited to 5 devices/users
- Ideal For: Small businesses or startups with minimal IT requirements.
- For Price Contact: info@fwwaent.com
2. Professional Plan – Comprehensive Support for Growing Businesses
- Features:
- Remote technical support monthly 8 hrs at your country timezone
- Advanced troubleshooting and issue resolution
- Proactive system monitoring and optimization
- Security management (basic firewall, antivirus updates, and patching)
- Support for up to 20 devices/users
- Priority response time of 5 minutes
- Ideal For: Mid-sized companies that require ongoing IT support and advanced solutions.
- For Price Contact: info@fwwaent.com
3. Enterprise Plan – Customized IT Solutions for Large Organizations
- Features:
- Dedicated account manager and technical consultant
- Unlimited remote support and same-day on-site service
- Comprehensive cybersecurity services (including threat detection and response)
- Network design and management
- Data backup and recovery services
- Quarterly IT strategy reviews and consultation
- Support for an unlimited number of devices/users
- Ideal For: Large enterprises with complex IT environments and high operational demands.
- For Price Contact: info@fwwaent.com
