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IT Support Services

1. Basic Plan – Essential Support for Small Teams

  • Features:
    • Remote technical support monthly 8 hrs at your country timezone 
    • Basic troubleshooting for software and hardware issues
    • Monthly system health checks
    • Email and chat support with a guaranteed response time of (10 – 15) minutes
    • Limited to 5 devices/users
  • Ideal For: Small businesses or startups with minimal IT requirements.
  • For Price Contact: info@fwwaent.com

2. Professional Plan – Comprehensive Support for Growing Businesses

  • Features:
    • Remote technical support monthly 8 hrs at your country timezone
    • Advanced troubleshooting and issue resolution
    • Proactive system monitoring and optimization
    • Security management (basic firewall, antivirus updates, and patching)
    • Support for up to 20 devices/users
    • Priority response time of 5 minutes
  • Ideal For: Mid-sized companies that require ongoing IT support and advanced solutions.
  • For Price Contact: info@fwwaent.com

3. Enterprise Plan – Customized IT Solutions for Large Organizations

  • Features:
    • Dedicated account manager and technical consultant
    • Unlimited remote support and same-day on-site service
    • Comprehensive cybersecurity services (including threat detection and response)
    • Network design and management
    • Data backup and recovery services
    • Quarterly IT strategy reviews and consultation
    • Support for an unlimited number of devices/users
  • Ideal For: Large enterprises with complex IT environments and high operational demands.
  • For Price Contact: info@fwwaent.com